Maintenance contract

Through the good quality of human and technical resources, EnelPS is able to support the clients with different models of Maintenance Contract, based on recommended servicing procedures of the world's greatest producers of energy transformers, in accordance with the needs and requirements of the users, envisioning all through the prism of long time life experience of the field service engineers.

Services of the ENEL PS SERVICE CENTRE (preventive maintenance and defined servicing response) during and after warranty time are essential for the future correct operating of devices. Factory recommendation of the maker of devices is to realize mentioned services in order for devices to achieve their full life expectancy.

We offer our swift reaction, which will ensure great reliability of your system.

Our service of regular maintenance gives our users a sense of security which the field engineering team of ENEL PS SERVICE CENTRE provides anywhere you need it.

ENEL PS SERVICE CENTRE possess always available service stock of spare parts and batteries, 10 mobile field service engineers and 4 in the stationary service, ready for a fast intervention and always available phone line technical support during whole year, 7x24x365.

If you need your device to be repaired in extremely short time, a stock of spare parts will be made especially for your device, so that we can bring the repair time down to a minimum.

PREVENTIVE MAINTENANCE

This service by ENEL PS SERVICE CENTRE ensures a visit to the site for status inspection and "health-check" of the installed device, with appropriate internal equipment or cooling device and software upgrading, if needed. An authorized engineer will perform a visual and electronic inspection of hardware to establish whether the system works according to all technical and environmental specifications and to adjust it, if necessary. Travel and work cost is included. This service does not include spare parts. If a spare part is needed during a preventive visit and the system is out of warranty or extended service that includes spare parts, the parts can be purchased by the Customer under their standard prices.

This service includes the following actions, during normal working hours:

• Visual check up of device's installations,

• Test-verification that the surroundings of device are within allowed specifications,

• Inspection of the inside of device, voltage cables and wiring for eventual physical damages,

• Test-verification of proper fan function,

• Checking of 'event log': if there are reported alarms and recordings of this 'log' at devices with this option,

• Checking of all connections of device under the nominal load,

• Auto test check-up,

• Visual inspection of the battery set status,

• Test of resistance - conductance of battery,

• Test of discharging battery,

• Temperature check of battery terminals, AC voltage and electricity 'ripple',

• Fastening of battery terminals to the requirements of battery manufacturer,

• Test for sulfate presence and electrolyte leakage,

• Cleaning and wiping of batteries,

• Control of proper switching to battery work,

• Test of internal/static Bypass at devices with such an option,

• Removal of dust from device,

• Submitting of a written report on the status of device,

• Performance of eventual adjustments on site,

• Identifying possible future problems in functioning,

• Education and advice on device maintaining to people in charge,

• Recording and filing the status of device.

If there are external batteries along device on site, it is necessary to provide preventive maintenance for them as well and it includes:

• Visual inspection of the battery set status,

• Test of resistance - conductance of battery,

• Test of discharging battery,

• Temperature check of battery terminals, AC voltage and electricity 'ripple',

• Fastening of battery terminals to the requirements of battery manufacturer,

• Test for presence of corrosion and electrolyte leakage,

• Cleaning and wiping of batteries.

RESPONSE TIME

By The Maintenance Contract, time of response is defined, depending on your needs. We can offer:

• Site visit on the next working day (NWD)

• Site visit within 8 hours (8 HR)

• Site visit within 4 hours (4 HR)

EnelPS d.o.o. shall provide competent personnel on site in the time you chose, from the moment when Enel PS technical support staff through a telephone conversation with your person in charge conclude that a service intervention on site is necessary.

By The Maintenance Contract, time of repair can also be defined, depending on your needs and critical level of the equipment.

Transport of the parts, work and wages of our expert team are included in the price of this service

TECHNICAL SUPPORT VIA  PHONE LINE

(OPEN 0-24, 365 days a year)

Live technical support is available on a phone line 24 hours a day, 7 days a week, and 365 days a year. The engineers who give technical support will generate 'case nr.' (Number of intervention), identify problem on device, send spare parts, send one FSE or forward the case up to the expert level. Only EnelPS is responsible for deciding on necessity of performing any of these activities. Technical support should be given the name of a Customer's representative who is familiar with the device and that person should be on the site of the problematic device in order to give crucial information to the technical support engineer when identifying malfunction and looking for a solution.

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